Operata is the only experience monitoring and assurance platform built for cloud contact centers.
Operata continuously measures every minute of every call and provides the tools devops, voice engineers and service managers need to deliver the best possible agent and customer experience. Operata customers include insurers, telcos, energy, banks and technology leaders.
Our vision is to put ‘people experience’ at the heart of cloud communications.
Black Nova is a founder focussed VC - they worked transparently and quickly with us and were balanced in their approach to agreeing terms and cheque size.